Privacy Policy

1. Scope

ShopHenCo Books is operated by ACME Home Services LLC (collectively, “ShopHenCo Books,” “we,” “us,” or “our”). This Privacy Policy applies when you visit ShopHenCoBooks.com, contact us, subscribe to communications, inquire about original artwork, or interact with our books, digital Fix-It Kits, articles, photography, and related services.

This policy does not control the privacy practices of outside websites, retailers, marketplaces, payment services, or social-media platforms. Their own privacy policies apply when you use their services.

2. Information We Collect

Information you provide

• Contact information, such as your name, email address, telephone number, mailing address, city, or ZIP code.
• Messages and inquiries, including questions about books, Fix-It Kits, artwork, delivery, partnerships, or customer support.
• Order-related information, such as the product or artwork you are interested in, purchase details, delivery information, and transaction confirmations supplied to us by a seller or payment provider.
• Marketing preferences, including whether you want to receive email updates and whether you unsubscribe.
• Other information you choose to provide when you communicate with us.

Information collected automatically

When you use the website, we and our service providers may automatically receive information such as your IP address, browser type, device type, operating system, approximate location derived from your IP address, referring page, pages viewed, links clicked, dates and times of visits, and cookie or similar identifiers.

Information from other sources

We may receive limited information from services that help operate the website, process or fulfill a purchase, deliver a digital product, measure website activity, prevent fraud, or manage communications. This may include Squarespace, Gumroad, payment processors, retailers, shipping providers, analytics providers, and social-media or advertising platforms.

3. How We Use Information

We may use information to:

• Respond to questions, inquiries, and support requests.
• Process, document, fulfill, and communicate about purchases.
• Provide access to digital Fix-It Kits and other digital products.
• Arrange artwork availability, payment, pickup, shipping, or delivery.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Understand how visitors use the website and which content is useful.
• Send newsletters or promotional messages when you have requested or consented to them.
• Prevent fraud, misuse, security incidents, or unlawful activity.
• Comply with tax, accounting, legal, and regulatory obligations.
• Establish, exercise, or defend legal claims.

4. Cookies, Analytics and Similar Technologies

The website uses cookies and similar technologies. Some are necessary for the website to function. Others may help measure traffic, remember choices, understand visitor activity, or support relevant advertising. Depending on the features enabled on the website, these tools may be provided by Squarespace, Google, Pinterest, Meta, or similar providers.

You can use the website’s cookie banner to accept, decline, or manage nonessential cookies where those controls are available. You can also block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

Some browsers send a “Do Not Track” signal, but there is no single industry standard for responding to it. Where applicable law requires recognition of an opt-out preference signal, we will treat supported signals as a request to opt out for that browser or device.

5. How We Disclose Information

We may disclose information to the following categories of recipients:

• Website and technology providers that host, secure, maintain, or analyze the website.
• Retailers, marketplaces, payment processors, and fulfillment providers involved in completing a purchase or delivering a product.
• Email, marketing, analytics, and advertising providers that help communicate with visitors or measure website performance, subject to your available cookie choices.
• Professional advisers such as accountants, insurers, consultants, and attorneys when reasonably necessary.
• Government authorities or other parties when required by law, legal process, or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A successor organization in connection with a merger, reorganization, financing, sale, or transfer of all or part of the business, subject to applicable law.

We may also disclose information at your direction or with your consent.

6. Sale, Sharing and Targeted Advertising

ShopHenCo Books does not sell personal information for money. However, some privacy laws define “sale” or “sharing” broadly enough to include certain uses of analytics, advertising cookies, pixels, or similar technologies. To the extent these activities are considered a sale, sharing, or targeted advertising under applicable law, you may opt out by declining nonessential cookies through the website’s cookie controls or by contacting us.

We do not knowingly sell or share the personal information of anyone under 18 for targeted advertising.

7. Third-Party Links, Retailers and Affiliate Links

The website may link to Amazon, Barnes & Noble, Gumroad, social-media platforms, payment services, or other outside websites. When you follow an outside link, that provider may collect information directly from you. Your visit and any purchase are governed by that provider’s terms and privacy policy.

Some product links may be affiliate links. If you click an affiliate link or make a purchase, the outside merchant or affiliate network may use cookies or similar identifiers to attribute the referral. ShopHenCo Books may receive a commission, generally at no additional cost to you.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing products or support, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and meeting tax, accounting, or legal requirements.

Retention periods vary based on the type of information, the nature of our relationship with you, the sensitivity of the information, and legal requirements. For example, inquiry messages may be kept while a request is active and for a reasonable follow-up period; transaction and tax records may be kept for the period required by law; and marketing contact information is kept until you unsubscribe or request deletion, subject to a limited suppression record needed to honor your choice.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, email, internet transmission, or storage system can be guaranteed completely secure. Please do not send Social Security numbers, government identification, complete payment-card numbers, medical records, or other highly sensitive information through ordinary email or website inquiries.

10. Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; obtain information about how it is used or disclosed; opt out of certain sales, sharing, or targeted advertising; withdraw consent; or appeal a decision about a privacy request.

You may also:

• Use the cookie banner to manage nonessential cookies.
• Use the unsubscribe link in a marketing email.
• Change cookie and tracking settings in your browser.
• Contact us to make a privacy request.

We may need to verify your identity before completing a request. If an authorized agent submits a request for you, we may ask for proof of the agent’s authority and may verify your identity directly. We will not discriminate against you for exercising a privacy right. If we deny a request, you may reply and ask us to reconsider the decision.

11. Children’s Privacy

The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. If a change is material, we may provide additional notice when required by law.